Vita

Curriculum Vitae

Andrew S. Patrick

Updated: January 5, 2010

PHONE: (613) 277-9211
E-MAIL: andrew@andrewpatrick.ca
Web: www.andrewpatrick.ca

SUMMARY

• Ph.D., Cognitive Psychology, 1987, U. Western Ontario
• senior research and development manager
• expert in user experience research and human-centred development
• known internationally for research concerning the abilities, characteristics, and behaviours of people and applying that knowledge to the design and development of new technologies
• has worked in a number of areas including:
• security systems
• privacy protection
• advanced collaboration environments
• e-commerce services
• natural language interfaces
• telephone and multimedia services
• has successfully combined fundamental research with real-world development and technology transfer
• published 12 journal articles, 7 book chapters, 11 conference papers, 56 conference presentations

SPECIAL SKILLS & EXPERIENCE

• 20+ years of experience with theoretical, applied, and industrial research and development
• 10+ years of people and project management experience
• advanced knowledge of information security and privacy issues and solutions
• extensive knowledge of human-computer interaction R&D techniques, including: usability design and testing, user needs assessment, user-centred design of products and services, market research and focus groups, experimental design and statistical analysis, prototyping, multimedia production techniques
• above-average knowledge of statistical techniques and software
• advanced knowledge of computer networks and protocols
• experience with technology licensing and transfer
• technical and general writing
• providing education and training in applied and academic settings
• able to program in various computer languages
• media relations

CURRENT POSITIONS
Information Technology Research Analyst, Office of the Privacy Commissioner of Canada

Adjunct Research Professor, Departments of Psychology and Computer Science, Carleton University, Ottawa, Ontario. (1988-1991, 2003-)

POST-SECONDARY EDUCATION
Ph.D. - 1987. Psychology, University of Western Ontario, London, Ontario.

PAST WORK EXPERIENCE
R&D Consultant, self-employed

Senior Scientist & Group Leader, Information Security Group, Institute for Information Technology, National Research Council of Canada (NRC) (2001-2009)

Provided scientific and professional leadership to 8 scientists and developers. Conducted advanced research on privacy compliance technologies, the human factors of security systems, advanced collaboration environments, and privacy protection technologies. Recognized as world leader in the field of human-computer interaction for privacy/security systems.

Program Manager, End-to-End Performance Program, Network Dependability Service Solutions, Nortel Networks Corp. (Dec 2000- October 2001)

Provided overall leadership of five research and development teams involved with voice quality (including VoIP), network transmission planning, conformance testing and network characterization, audio and acoustic development, and multimedia services. Results frequently used to win contracts and deliver industry-leading solutions.

Manager, Subjective Assessment Laboratory/End-to- End Performance Requirements Group, Network Dependability Service Solutions, Nortel Networks Corp. (March 1999-Dec 2000)

Provided leadership to human factors research and development group (6-8 people) with a primary focus on setting and achieving performance targets for voice and multimedia communications. Results used to maintain lead in voice quality and win competitive contracts.

Behavioural Scientist, User Needs Assessment, Corporate Design Group, Nortel Networks Corp. (June 1998-March 1999)

Conducted market research on advanced healthcare services and multimedia response time requirements. Results used to set performance standards for the Nortel products and an international standard on multimedia performance.

Research Scientist, Network Services and Interfaces Laboratory, Communications Research Centre (CRC), Industry Canada. (1989-1998)

Conducted research on artificial intelligence for natural language understanding, advanced multimedia services, and the social impacts of online community networks. Transferred technologies to companies and organizations who went on to develop commercial products. Developed and taught industrial training programs on WWW technologies.

SOFTWARE DEVELOPMENT

• CHAT (Conversational Hypertext Access Technology). Natural language question answering system. Developed with Thom Whalen, CRC. Licensed to industry.
• Illustrated Audio. Network-based multimedia presentations that combine audio, images, and text in a synchronised fashion. Developed with Thom Whalen, CRC.
• MPOLL. A general purpose, global, real-time, rating and opinion polling tool for multicast networks.
• PISA Privacy Agent Prototype. A stand-alone simulator of privacy-controlling interfaces to demonstrate system characteristics and allow usability testing. Developed with the PISA partners.
• AVC (Access Grid Venue Customizer). A proof-of-concept shared application for customizing Access Grid virtual venues. Developed with the AVC Development Team. Released under open-source license.
• PrivWatch. System to detect and monitor privacy breaches on the Gnutella Peer-to-Peer (P2P) network and show results in Flash interface. Developed with the NRC Information Security Group. Online demonstration is available.

PROFESSIONAL ACTIVITIES & RECOGNITION

• Program Chair of numerous conferences, including: Symposium on Usable Privacy and Security (SOUPS); Financial Cryptography and Data Security; Privacy, Security and Trust (PST)
• Program Committee Member for numerous privacy, security, and human-factors conferences
• Frequent ad-hoc reviewer for conferences, journals, and grant applications
• Member, ACM SIGCHI and Ottawa CapCHI chapter (currently Vice-Chair).
• CRC Director General’s Award for contributions to research and development (1991).
• Vice-President, National Capital FreeNet (1992-1995; volunteer).
• Canadian Internet Award for Best Development Project or Pilot. CBC Radio on the Internet Trial. (1995).
• Nortel Networks PRIDE award for project management on voice quality design rules for packet network transport systems (2000).
• Access Grid Developers Award for the Access Grid Venue Customizer (AVC).
• Contributing Member: Canadian Advisory Council to ISO/JTC1 Study Group 37 on Biometrics (2006-).
• Director (elected): International Financial Cryptography Association (2008-2010).