Andrew S. Patrick
- Ph.D., Cognitive Psychology, 1987, U. Western Ontario
- senior research and development manager
- expert in user experience research and human-centred development
- known internationally for research concerning the abilities, characteristics, and behaviours of people and applying that knowledge to the design and development of new technologies
- has worked in a number of areas including:
- privacy and security research and analysis
- advanced collaboration environments
- e-commerce services
- natural language interfaces
- telephone and multimedia services
- has successfully combined fundamental research with real-world development and technology transfer
- published numerous journal articles, book chapters, conference papers, and conference presentations that have received more than 1,000 citations.
SPECIAL SKILLS & EXPERIENCE
- 20+ years of experience with theoretical, applied, and industrial research and development
- 10+ years of people and project management experience
- advanced knowledge of information security and privacy issues and solutions
- extensive knowledge of human-computer interaction R&D techniques, including: usability design and testing, user needs assessment, user-centred design of products and services, market research and focus groups, experimental design and statistical analysis, prototyping, multimedia production techniques
- above-average knowledge of statistical techniques and software
- advanced knowledge of computer networks and protocols
- experience with technology licensing and transfer
- technical and general writing
- providing education and training in applied and academic settings
- able to program in various computer languages
- media relations
Information Technology Research Analyst, Office of the Privacy Commissioner of Canada. (2010-)
In this position I act as an in-house technical consultant on most major activities in the office, including privacy investigations under PIPEDA, reviews of Privacy Impact Assessments (PIAs) from government departments, research, policy development, legal analysis and court cases, parliamentary affairs and appearances, and media relations. Recent projects where I played a major role include:
- PIPEDA investigations: Google Wi-Fi, Nexopia, WhatsApp
- Research and Policy Development: Biometrics, Cloud Computing, Online Behavioural Advertising
- PIAs: Passport Canada, Citizenship and Immigration, CATSA
- Parliament Appearances: ETHI and Citizenship Committees
- Laboratory: setup and operation of the state-of-the art lab for conducting technical evaluations and research.
Adjunct Research Professor, Computer Science, Carleton University, Ottawa, Ontario. (1988-1991, 2003-)
While an Adjunct Research Professor at Carleton University, I have been working with graduate students on a variety of projects. Recent student supervision includes co-supervising 4 Masters students and serving on the advisor committee for 2 Ph.D. projects. In total I have supervised or advised more than 10 graduate students in the past 10 years.
Information Technology Expert, Commission for the Control of INTERPOL’s Files (2011-). Independent oversight body.
The Commission for the Control of INTERPOL’s Files (CCF) is an independent monitoring body. It has three main functions: (1) Monitoring the application of the Organization’s data protection rules to personal data processed by INTERPOL; (2) Advising the Organization with regard to any operations or projects concerning the processing of personal information; (3) Processing requests for access to INTERPOL’s files. As the technology expert, I provide guidance on the privacy and security aspects of new projects involving the processing of personal data.
Ph.D. – 1987. Psychology, University of Western Ontario, London, Ontario.
PAST WORK EXPERIENCE
R&D Consultant, self-employed. (2009)
I conducted two small projects on: (1) predicting intent from behavioural observations; (2) harm mitigation from the release of personal information.
Senior Scientist & Group Leader, Information Security Group, Institute for Information Technology, National Research Council of Canada (NRC) (2001-2009)
Provided scientific and professional leadership to 8 scientists and developers. Conducted advanced research on privacy compliance technologies, the human factors of security systems, advanced collaboration environments, and privacy protection technologies. Recognized as world leader in the field of human-computer interaction for privacy/security systems.
Program Manager, End-to-End Performance Program, Network Dependability Service Solutions, Nortel Networks Corp. (Dec 2000- October 2001)
Provided overall leadership of five research and development teams involved with voice quality (including VoIP), network transmission planning, conformance testing and network characterization, audio and acoustic development, and multimedia services. Results frequently used to win contracts and deliver industry-leading solutions.
Manager, Subjective Assessment Laboratory/End-to- End Performance Requirements Group, Network Dependability Service Solutions, Nortel Networks Corp. (March 1999-Dec 2000)
Provided leadership to human factors research and development group (6-8 people) with a primary focus on setting and achieving performance targets for voice and multimedia communications. Results used to maintain lead in voice quality and win competitive contracts.
Behavioural Scientist, User Needs Assessment, Corporate Design Group, Nortel Networks Corp. (June 1998-March 1999)
Conducted market research on advanced healthcare services and multimedia response time requirements. Results used to set performance standards for the Nortel products and an international standard on multimedia performance.
Research Scientist, Network Services and Interfaces Laboratory, Communications Research Centre (CRC), Industry Canada. (1989-1998)
Conducted research on artificial intelligence for natural language understanding, advanced multimedia services, and the social impacts of online community networks. Transferred technologies to companies and organizations who went on to develop commercial products. Developed and taught industrial training programs on WWW technologies.
- CHAT (Conversational Hypertext Access Technology). Natural language question answering system. Developed with Thom Whalen, CRC. Licensed to industry.
- Illustrated Audio. Network-based multimedia presentations that combine audio, images, and text in a synchronised fashion. Developed with Thom Whalen, CRC.
- MPOLL. A general purpose, global, real-time, rating and opinion polling tool for multicast networks.
- PISA Privacy Agent Prototype. A stand-alone simulator of privacy-controlling interfaces to demonstrate system characteristics and allow usability testing. Developed with the PISA partners.
- AVC (Access Grid Venue Customizer). A proof-of-concept shared application for customizing Access Grid virtual venues. Developed with the AVC Development Team. Released under open-source license.
- PrivWatch. System to detect and monitor privacy breaches on the Gnutella Peer-to-Peer (P2P) network and show results in a Flash interface. Developed with the NRC Information Security Group. Online demonstration is available.
PROFESSIONAL ACTIVITIES & RECOGNITION
- Program Chair of numerous conferences, including: Symposium on Usable Privacy and Security (SOUPS); Financial Cryptography and Data Security; Privacy, Security and Trust (PST)
- Program Committee Member for numerous privacy, security, and human-factors conferences
- Frequent ad-hoc reviewer for conferences, journals, and grant applications
- Organizer, Ottawa CapCHI chapter
- Scientific Advisory Board: NSERC ISSNet Internetworks Systems Security Network (2008-2012)
- Director (elected): International Financial Cryptography Association (2008-2010)
- Invited Delegate: National Academies’ Computer Science and Telecommunications Board, “Usability, Security and Privacy of Computer Systems” workshop, July, 2009.
- Contributing Member: Canadian Advisory Council to ISO/JTC1 Study Group 37 on Biometrics (2006-2010)
- Access Grid Developers Award for the Access Grid Venue Customizer (AVC).
- Nortel Networks PRIDE award for project management on voice quality design rules for packet network transport systems (2000).
- Canadian Internet Award for Best Development Project or Pilot. CBC Radio on the Internet Trial. (1995).
- CRC Director General’s Award for contributions to research and development. (1991)
- Vice-President, National Capital FreeNet. (1992-1995; volunteer)